SCAN-INDIA Donation Refund Policy
1. No Refund Policy
All donations made to [Your NGO Name] are voluntary, non-refundable, and non-cancelable. Once a donation is successfully processed through our website or payment gateway, it cannot be refunded, reversed, or cancelled.
2. Exceptions & Error Rectification
In exceptional circumstances where a genuine technical error occurs, a refund may be reviewed. These include:
An accidental duplicate transaction due to server lag.
An unauthorized transaction using a fraudulent card or compromised account.
3. Refund Process
If you believe a genuine error has occurred, you must submit a written request via email to [Your Contact Email] within 7 days of the transaction date. Your request must include:
The donor's full name and mobile number.
The transaction date, time, and exact amount.
The payment gateway transaction ID or receipt.